1.7 KiB
When user sends a message in mail_thread (chatter), for instance in partner form, then an email tracking is created for each email notification. Then a status icon will appear just right to name of notified partner.
These are all available status icons:
Unknown: No email tracking
info available. Maybe this notified partner has 'Receive Inbox
Notifications by Email' == 'Never'
Waiting: Waiting to be
sent
Error: Error while sending
Sent: Sent to SMTP server
configured
Delivered: Delivered
to final MX server
Opened: Opened by partner
Cc: It's a Carbon-Copy recipient.
Can't know the status so is 'Unknown'
No Email: The partner
doesn't have a defined email
No Partner: The
recipient doesn't have a defined partner
If you want to see all tracking emails and events you can go to
- Settings > Technical > Email > Tracking emails
- Settings > Technical > Email > Tracking events
When the message generates an 'error' status, it will apear on discuss 'Failed' channel. Any view with chatter can show the failed messages too.
-
Discuss
-
Chatter
You can use "Failed sent messages" filter present in all views to show records with messages in failed status and that needs an user action.
-
Filter
