17 lines
959 B
Markdown
17 lines
959 B
Markdown
A widespread configuration is to have a shared mailbox with several folders,
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i.e. one where users drop mails they want to attach to partners. Let this
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folder be called `From partners`. Then create a folder configuration for your
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server with path `"INBOX.From partners"` (note the quotes because of the space,
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this is server dependent). Choose model `Partners`, set `Field (model)` to
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`email` and `Field (email)` to `from`. In `Domain`, you could fill in
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`[('customer', '=', True)]` to be sure to only match customer records.
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Now when your users drop mails into this folder, they will be fetched by Odoo
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and attached to the partner in question. After some testing, you might want to
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check `Delete matches` in your folder configuration so that this folder doesn't
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grow indefinitely.
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Another way to prevent having to process ever more messages from the folder
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to read is to automatically move all processed messages to an archive folder
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that can be specified.
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