social/mail_tracking

==============
Email tracking
==============

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
    :target: https://odoo-community.org/page/development-status
    :alt: Beta
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    :alt: License: AGPL-3
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fsocial-lightgray.png?logo=github
    :target: https://github.com/OCA/social/tree/17.0/mail_tracking
    :alt: OCA/social
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    :alt: Try me on Runboat

|badge1| |badge2| |badge3| |badge4| |badge5|

This module shows email notification tracking status for any messages in
mail thread (chatter). Each notified partner will have an intuitive icon
just right to his name.

**Table of contents**

.. contents::
   :local:

Installation
============

If you're using a multi-database installation (with or without dbfilter
option) where /web/databse/selector returns a list of more than one
database, then you need to add ``mail_tracking`` addon to wide load
addons list (by default, only ``web`` addon), setting ``--load`` option.
For example, ``--load=web,mail,mail_tracking``

Configuration
=============

As there can be scenarios where sending a tracking img in the email body
is not desired, there is a global system parameter
"mail_tracking.tracking_img_disabled" that can be set to True to remove
the tracking img from all outgoing emails. Note that the **Opened**
status will not be available in this case.

Usage
=====

When user sends a message in mail_thread (chatter), for instance in
partner form, then an email tracking is created for each email
notification. Then a status icon will appear just right to name of
notified partner.

These are all available status icons:

|unknown| **Unknown**: No email tracking info available. Maybe this
notified partner has 'Receive Inbox Notifications by Email' == 'Never'

|waiting| **Waiting**: Waiting to be sent

|error| **Error**: Error while sending

|sent| **Sent**: Sent to SMTP server configured

|delivered| **Delivered**: Delivered to final MX server

|opened| **Opened**: Opened by partner

|cc| **Cc**: It's a Carbon-Copy recipient. Can't know the status so is
'Unknown'

|noemail| **No Email**: The partner doesn't have a defined email

|anonuser| **No Partner**: The recipient doesn't have a defined partner

If you want to see all tracking emails and events you can go to

-  Settings > Technical > Email > Tracking emails
-  Settings > Technical > Email > Tracking events

When the message generates an 'error' status, it will apear on discuss
'Failed' channel. Any view with chatter can show the failed messages
too.

-  Discuss

   |image|

-  Chatter

   |image1|

You can use "Failed sent messages" filter present in all views to show
records with messages in failed status and that needs an user action.

-  Filter

   |image2|

.. |unknown| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/unknown.png
.. |waiting| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/waiting.png
.. |error| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/error.png
.. |sent| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/sent.png
.. |delivered| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/delivered.png
.. |opened| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/opened.png
.. |cc| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/cc.png
.. |noemail| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/no_email.png
.. |anonuser| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/anon_user.png
.. |image| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/img/failed_message_discuss.png
.. |image1| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/img/failed_message_widget.png
.. |image2| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/img/failed_message_filter.png

Known issues / Roadmap
======================

-  Integrate with the core ``mail.notification`` model as it overlaps
   with what the ``mail.tracking`` model does. We could add the existing
   features on top of that model and save lots of code lines.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/social/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/social/issues/new?body=module:%20mail_tracking%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* Tecnativa

Contributors
------------

-  `Tecnativa <https://www.tecnativa.com>`__:

   -  Pedro M. Baeza
   -  Antonio Espinosa
   -  David Vidal
   -  Ernesto Tejeda
   -  Rafael Blasco
   -  Alexandre Díaz

-  `Eezee-IT <https://www.eezee-it.com>`__:

   -  Asma Elferkhsi

-  `Vauxoo <https://www.vauxoo.com>`__:

   -  Agustín Payen Sandoval

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/social <https://github.com/OCA/social/tree/17.0/mail_tracking>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.