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<div class="document" id="email-tracking">
<h1 class="title">Email tracking</h1>
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<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/social/tree/16.0/mail_tracking"><img alt="OCA/social" src="https://img.shields.io/badge/github-OCA%2Fsocial-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/social-16-0/social-16-0-mail_tracking"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/social&amp;target_branch=16.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
<p>This module shows email notification tracking status for any messages in
mail thread (chatter). Each notified partner will have an intuitive icon just
right to his name.</p>
<p><strong>Table of contents</strong></p>
<div class="contents local topic" id="contents">
<ul class="simple">
<li><a class="reference internal" href="#installation" id="toc-entry-1">Installation</a></li>
<li><a class="reference internal" href="#configuration" id="toc-entry-2">Configuration</a></li>
<li><a class="reference internal" href="#usage" id="toc-entry-3">Usage</a></li>
<li><a class="reference internal" href="#known-issues-roadmap" id="toc-entry-4">Known issues / Roadmap</a></li>
<li><a class="reference internal" href="#bug-tracker" id="toc-entry-5">Bug Tracker</a></li>
<li><a class="reference internal" href="#credits" id="toc-entry-6">Credits</a><ul>
<li><a class="reference internal" href="#authors" id="toc-entry-7">Authors</a></li>
<li><a class="reference internal" href="#contributors" id="toc-entry-8">Contributors</a></li>
<li><a class="reference internal" href="#other-credits" id="toc-entry-9">Other credits</a><ul>
<li><a class="reference internal" href="#images" id="toc-entry-10">Images</a></li>
</ul>
</li>
<li><a class="reference internal" href="#maintainers" id="toc-entry-11">Maintainers</a></li>
</ul>
</li>
</ul>
</div>
<div class="section" id="installation">
<h1><a class="toc-backref" href="#toc-entry-1">Installation</a></h1>
<p>If you’re using a multi-database installation (with or without dbfilter option)
where /web/databse/selector returns a list of more than one database, then
you need to add <tt class="docutils literal">mail_tracking</tt> addon to wide load addons list
(by default, only <tt class="docutils literal">web</tt> addon), setting <tt class="docutils literal"><span class="pre">--load</span></tt> option.
For example, <tt class="docutils literal"><span class="pre">--load=web,mail_tracking</span></tt></p>
</div>
<div class="section" id="configuration">
<h1><a class="toc-backref" href="#toc-entry-2">Configuration</a></h1>
<p>As there can be scenarios where sending a tracking img in the email body is
not desired, there is a global system parameter
“mail_tracking.tracking_img_disabled” that can be set to True to remove
the tracking img from all outgoing emails. Note that the <strong>Opened</strong> status
will not be available in this case.</p>
</div>
<div class="section" id="usage">
<h1><a class="toc-backref" href="#toc-entry-3">Usage</a></h1>
<p>When user sends a message in mail_thread (chatter), for instance in partner
form, then an email tracking is created for each email notification. Then a
status icon will appear just right to name of notified partner.</p>
<p>These are all available status icons:</p>
<p><img alt="unknown" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/src/img/unknown.png" style="width: 10px;" /> <strong>Unknown</strong>: No email tracking info available. Maybe this notified partner has ‘Receive Inbox Notifications by Email’ == ‘Never’</p>
<p><img alt="waiting" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/src/img/waiting.png" style="width: 10px;" /> <strong>Waiting</strong>: Waiting to be sent</p>
<p><img alt="error" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/src/img/error.png" style="width: 10px;" /> <strong>Error</strong>: Error while sending</p>
<p><img alt="sent" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/src/img/sent.png" style="width: 10px;" /> <strong>Sent</strong>: Sent to SMTP server configured</p>
<p><img alt="delivered" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/src/img/delivered.png" style="width: 15px;" /> <strong>Delivered</strong>: Delivered to final MX server</p>
<p><img alt="opened" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/src/img/opened.png" style="width: 15px;" /> <strong>Opened</strong>: Opened by partner</p>
<p><img alt="cc" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/src/img/cc.png" style="width: 10px;" /> <strong>Cc</strong>: It’s a Carbon-Copy recipient. Can’t know the status so is ‘Unknown’</p>
<p><img alt="noemail" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/src/img/no_email.png" style="width: 10px;" /> <strong>No Email</strong>: The partner doesn’t have a defined email</p>
<p><img alt="anonuser" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/src/img/anon_user.png" style="width: 10px;" /> <strong>No Partner</strong>: The recipient doesn’t have a defined partner</p>
<p>If you want to see all tracking emails and events you can go to</p>
<ul class="simple">
<li>Settings &gt; Technical &gt; Email &gt; Tracking emails</li>
<li>Settings &gt; Technical &gt; Email &gt; Tracking events</li>
</ul>
<p>When the message generates an ‘error’ status, it will apear on discuss ‘Failed’
channel. Any view with chatter can show the failed messages
too.</p>
<ul>
<li><p class="first">Discuss</p>
<img alt="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/img/failed_message_discuss.png" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/img/failed_message_discuss.png" />
</li>
<li><p class="first">Chatter</p>
<img alt="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/img/failed_message_widget.png" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/img/failed_message_widget.png" />
</li>
</ul>
<p>You can use “Failed sent messages” filter present in all views to show records
with messages in failed status and that needs an user action.</p>
<ul>
<li><p class="first">Filter</p>
<img alt="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/img/failed_message_filter.png" src="https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/img/failed_message_filter.png" />
</li>
</ul>
</div>
<div class="section" id="known-issues-roadmap">
<h1><a class="toc-backref" href="#toc-entry-4">Known issues / Roadmap</a></h1>
<ul class="simple">
<li>Integrate with the core <cite>mail.notification</cite> model. A soft way would be to write a
notification event along with the mail.tracking.event ones. Another way could be
to merge both models and build the module features on top of it. This might imply
a refactor though.</li>
</ul>
</div>
<div class="section" id="bug-tracker">
<h1><a class="toc-backref" href="#toc-entry-5">Bug Tracker</a></h1>
<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/social/issues">GitHub Issues</a>.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
<a class="reference external" href="https://github.com/OCA/social/issues/new?body=module:%20mail_tracking%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
<p>Do not contact contributors directly about support or help with technical issues.</p>
</div>
<div class="section" id="credits">
<h1><a class="toc-backref" href="#toc-entry-6">Credits</a></h1>
<div class="section" id="authors">
<h2><a class="toc-backref" href="#toc-entry-7">Authors</a></h2>
<ul class="simple">
<li>Tecnativa</li>
</ul>
</div>
<div class="section" id="contributors">
<h2><a class="toc-backref" href="#toc-entry-8">Contributors</a></h2>
<ul class="simple">
<li><a class="reference external" href="https://www.tecnativa.com">Tecnativa</a>:<ul>
<li>Pedro M. Baeza</li>
<li>Antonio Espinosa</li>
<li>David Vidal</li>
<li>Ernesto Tejeda</li>
<li>Rafael Blasco</li>
<li>Alexandre Díaz</li>
</ul>
</li>
<li><a class="reference external" href="https://www.eezee-it.com">Eezee-IT</a>:
* Asma Elferkhsi</li>
<li><a class="reference external" href="https://www.vauxoo.com">Vauxoo</a>:
* Agustín Payen Sandoval</li>
</ul>
</div>
<div class="section" id="other-credits">
<h2><a class="toc-backref" href="#toc-entry-9">Other credits</a></h2>
<div class="section" id="images">
<h3><a class="toc-backref" href="#toc-entry-10">Images</a></h3>
<ul class="simple">
<li>Odoo Community Association: <a class="reference external" href="https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg">Icon</a>.</li>
<li>Thanks to <a class="reference external" href="https://openclipart.org/user-detail/LlubNek">LlubNek</a> and <a class="reference external" href="https://openclipart.org">Openclipart</a> for <a class="reference external" href="https://openclipart.org/detail/19342/open-envelope">the icon</a>.</li>
</ul>
</div>
</div>
<div class="section" id="maintainers">
<h2><a class="toc-backref" href="#toc-entry-11">Maintainers</a></h2>
<p>This module is maintained by the OCA.</p>
<a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a>
<p>OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.</p>
<p>This module is part of the <a class="reference external" href="https://github.com/OCA/social/tree/16.0/mail_tracking">OCA/social</a> project on GitHub.</p>
<p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>
</div>
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