mirror of https://github.com/OCA/social.git
186 lines
6.6 KiB
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186 lines
6.6 KiB
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==============
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Email tracking
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==============
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..
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:14507fc4d26b5d03e8aca8ea40bac32484e8f7edaf1e9bb7bb68f6ceec5bfe4f
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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:target: https://odoo-community.org/page/development-status
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:alt: Beta
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fsocial-lightgray.png?logo=github
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:target: https://github.com/OCA/social/tree/17.0/mail_tracking
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:alt: OCA/social
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.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
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:target: https://translation.odoo-community.org/projects/social-17-0/social-17-0-mail_tracking
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:alt: Translate me on Weblate
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.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
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:target: https://runboat.odoo-community.org/builds?repo=OCA/social&target_branch=17.0
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:alt: Try me on Runboat
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|badge1| |badge2| |badge3| |badge4| |badge5|
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This module shows email notification tracking status for any messages in
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mail thread (chatter). Each notified partner will have an intuitive icon
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just right to his name.
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**Table of contents**
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.. contents::
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:local:
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Installation
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============
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If you're using a multi-database installation (with or without dbfilter
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option) where /web/databse/selector returns a list of more than one
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database, then you need to add ``mail_tracking`` addon to wide load
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addons list (by default, only ``web`` addon), setting ``--load`` option.
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For example, ``--load=web,mail,mail_tracking``
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Configuration
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=============
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As there can be scenarios where sending a tracking img in the email body
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is not desired, there is a global system parameter
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"mail_tracking.tracking_img_disabled" that can be set to True to remove
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the tracking img from all outgoing emails. Note that the **Opened**
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status will not be available in this case.
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Usage
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=====
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When user sends a message in mail_thread (chatter), for instance in
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partner form, then an email tracking is created for each email
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notification. Then a status icon will appear just right to name of
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notified partner.
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These are all available status icons:
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|unknown| **Unknown**: No email tracking info available. Maybe this
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notified partner has 'Receive Inbox Notifications by Email' == 'Never'
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|waiting| **Waiting**: Waiting to be sent
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|error| **Error**: Error while sending
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|sent| **Sent**: Sent to SMTP server configured
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|delivered| **Delivered**: Delivered to final MX server
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|opened| **Opened**: Opened by partner
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|cc| **Cc**: It's a Carbon-Copy recipient. Can't know the status so is
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'Unknown'
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|noemail| **No Email**: The partner doesn't have a defined email
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|anonuser| **No Partner**: The recipient doesn't have a defined partner
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If you want to see all tracking emails and events you can go to
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- Settings > Technical > Email > Tracking emails
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- Settings > Technical > Email > Tracking events
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When the message generates an 'error' status, it will apear on discuss
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'Failed' channel. Any view with chatter can show the failed messages
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too.
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- Discuss
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|image|
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- Chatter
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|image1|
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You can use "Failed sent messages" filter present in all views to show
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records with messages in failed status and that needs an user action.
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- Filter
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|image2|
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.. |unknown| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/unknown.png
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.. |waiting| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/waiting.png
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.. |error| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/error.png
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.. |sent| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/sent.png
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.. |delivered| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/delivered.png
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.. |opened| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/opened.png
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.. |cc| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/cc.png
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.. |noemail| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/no_email.png
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.. |anonuser| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/src/img/anon_user.png
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.. |image| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/img/failed_message_discuss.png
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.. |image1| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/img/failed_message_widget.png
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.. |image2| image:: https://raw.githubusercontent.com/OCA/social/17.0/mail_tracking/static/img/failed_message_filter.png
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Known issues / Roadmap
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======================
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- Integrate with the core ``mail.notification`` model as it overlaps
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with what the ``mail.tracking`` model does. We could add the existing
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features on top of that model and save lots of code lines.
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues <https://github.com/OCA/social/issues>`_.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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`feedback <https://github.com/OCA/social/issues/new?body=module:%20mail_tracking%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
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Do not contact contributors directly about support or help with technical issues.
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Credits
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=======
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Authors
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-------
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* Tecnativa
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Contributors
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------------
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- `Tecnativa <https://www.tecnativa.com>`__:
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- Pedro M. Baeza
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- Antonio Espinosa
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- David Vidal
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- Ernesto Tejeda
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- Rafael Blasco
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- Alexandre Díaz
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- `Eezee-IT <https://www.eezee-it.com>`__:
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- Asma Elferkhsi
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- `Vauxoo <https://www.vauxoo.com>`__:
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- Agustín Payen Sandoval
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Maintainers
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-----------
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This module is maintained by the OCA.
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.. image:: https://odoo-community.org/logo.png
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:alt: Odoo Community Association
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:target: https://odoo-community.org
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OCA, or the Odoo Community Association, is a nonprofit organization whose
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mission is to support the collaborative development of Odoo features and
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promote its widespread use.
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This module is part of the `OCA/social <https://github.com/OCA/social/tree/17.0/mail_tracking>`_ project on GitHub.
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You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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