mirror of https://github.com/OCA/social.git
140 lines
5.6 KiB
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140 lines
5.6 KiB
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=====================
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Mail Whatsapp Gateway
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=====================
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..
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:70475641a2c7498a1ee67811eadb397e33c33435cdd2efb8edce729026ad09c4
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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:target: https://odoo-community.org/page/development-status
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:alt: Beta
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fsocial-lightgray.png?logo=github
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:target: https://github.com/OCA/social/tree/16.0/mail_gateway_whatsapp
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:alt: OCA/social
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.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
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:target: https://translation.odoo-community.org/projects/social-16-0/social-16-0-mail_gateway_whatsapp
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:alt: Translate me on Weblate
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.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
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:target: https://runboat.odoo-community.org/builds?repo=OCA/social&target_branch=16.0
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:alt: Try me on Runboat
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|badge1| |badge2| |badge3| |badge4| |badge5|
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This module allows to respond whatsapp chats.
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This way, a group of users can respond customers or any other set
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of partners in an integrated way.
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**Table of contents**
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.. contents::
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:local:
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Configuration
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=============
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First steps
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~~~~~~~~~~~
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You need to create a WhatsApp Business Account (WABA), a Meta App and define a phone number.
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You can follow this `steps <https://developers.facebook.com/micro_site/url/?click_from_context_menu=true&country=ES&destination=https%3A%2F%2Fwww.facebook.com%2Fbusiness%2Fhelp%2F2087193751603668&event_type=click&last_nav_impression_id=0m3TRxrxOlly1eRmB&max_percent_page_viewed=22&max_viewport_height_px=1326&max_viewport_width_px=2560&orig_http_referrer=https%3A%2F%2Fdevelopers.facebook.com%2Fdocs%2Fwhatsapp%2Fcloud-api%2Fget-started-for-bsps%3Flocale%3Den_US&orig_request_uri=https%3A%2F%2Fdevelopers.facebook.com%2Fajax%2Fpagelet%2Fgeneric.php%2FDeveloperNotificationsPayloadPagelet%3Ffb_dtsg_ag%3D--sanitized--%26data%3D%257B%2522businessUserID%2522%253Anull%252C%2522cursor%2522%253Anull%252C%2522length%2522%253A15%252C%2522clientRequestID%2522%253A%2522js_k6%2522%257D%26__usid%3D6-Trd7hi4itpm%253APrd7ifiub2tvy%253A0-Ard7g9twdm0p1-RV%253D6%253AF%253D%26locale%3Den_US%26jazoest%3D24920®ion=emea&scrolled=false&session_id=1jLoVJNU6iVMaw3ml&site=developers>`_.
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If you create a test Business Account, passwords will change every 24 hours.
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In order to make the webhook accessible, the system must be public.
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Configure the gateway
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~~~~~~~~~~~~~~~~~~~~~
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Once you have created the Meta App, you need to add the gateway and webhook.
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In order to make it you must follow this steps:
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* Access `Settings > Emails > Mail Gateway`
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* Create a Gateway of type `WhatsApp`
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* Use the Meta App authentication key as `Token` field
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* Use the Meta App Phone Number ID as `Whatsapp from Phone` field
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* Use the Meta Account Business ID as `Whatsapp account` field (only if you need sync templates)
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* Write your own `Webhook key`
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* Use the Application Secret Key on `Whatsapp Security Key`. It will be used in order to validate the data
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* Press the `Integrate Webhook Key`. In this case, it will not integrate it, we need to make it manually
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* Copy the webhook URL
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* Access `Facebook Apps website <https://developers.facebook.com/apps/>`_
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* Access your App then `Whatsapp > Configuration`
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* Create your webhook using your URL and put the Whatsapp Security Key as validation Key
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* Administer the Webhook and activate the messages webhook
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Usage
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=====
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1. Access `Gateway`
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2. Wait until someone starts a conversation.
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3. Now you will be able to respond and receive messages to this person.
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Known issues / Roadmap
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======================
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**WhatsApp templates**
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* Add support for `Variables`
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* Add support for `Buttons`
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues <https://github.com/OCA/social/issues>`_.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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`feedback <https://github.com/OCA/social/issues/new?body=module:%20mail_gateway_whatsapp%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
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Do not contact contributors directly about support or help with technical issues.
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Credits
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=======
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Authors
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~~~~~~~
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* Creu Blanca
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* Dixmit
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Contributors
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~~~~~~~~~~~~
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* Olga Marco <olga.marco@creublanca.es>
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* Enric Tobella <etobella@creublanca.es>
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* `Tecnativa <https://www.tecnativa.com>`_:
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* Carlos Lopez
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Other credits
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~~~~~~~~~~~~~
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This work has been funded by AEOdoo (Asociación Española de Odoo - https://www.aeodoo.org)
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Maintainers
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~~~~~~~~~~~
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This module is maintained by the OCA.
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.. image:: https://odoo-community.org/logo.png
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:alt: Odoo Community Association
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:target: https://odoo-community.org
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OCA, or the Odoo Community Association, is a nonprofit organization whose
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mission is to support the collaborative development of Odoo features and
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promote its widespread use.
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This module is part of the `OCA/social <https://github.com/OCA/social/tree/16.0/mail_gateway_whatsapp>`_ project on GitHub.
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You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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