# Base Search Mail Content

This module adds the capability to find on any object (e.g. project issues or helpdesk ticket) based on the conversation threads associated to them.

This will be useful in models that make intense use of messages, like project issues or helpdesk tickets.

A project issue or helpdesk ticket can contain tens of mails or notes associated, based on the feedback that the person responsible for the ticket maintains, including conversations with the person that raised the issue.

A user may often want to find issues or tickets, based on the past conversations that were recorded, as much as he or she needs to search in their mail for past conversations.

This module will add dynamically a field ‘message_content’ to the search view of any model that inherits from the mail.thread.

The current search capabilities include searching into the subject, body, email from, reply to and record name.

Table of contents

- Installation
- Usage
- Known issues / Roadmap
- Bug Tracker
- Credits
  - Authors
  - Contributors
  - Maintainers

# Installation

This module depends on the module ‘base_search_fuzzy’ to ensure that searches on emails are based on indexes. Please read carefully the install instructions.

This module installs by default the indexes that are required to perform the searches on mail messages.

# Usage

Go to any model that contains a chatter (e.g. Contacts, …). Search for content in field ‘Message Content’.

# Known issues / Roadmap

This module restricts the message_content search functionality to internal users only, addressing the issue faced by project collaborators (portal users) as described in https://github.com/OCA/social/issues/1204. Consequently, portal users no longer have the ability to search within mail content.

# Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

# Credits

## Authors

- ForgeFlow
- SerpentCS
- Tecnativa

## Contributors

- Jordi Ballester Alomar <jordi.ballester@forgeflow.com>
- Serpent Consulting Services Pvt. Ltd. <support@serpentcs.com>
- Lois Rilo Antelo <lois.rilo@forgeflow.com>
- Aaron Henriquez <ahenriquez@forgeflow.com>
- Tecnativa:
  - Vicent Cubells
  - Ernesto Tejeda

## Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/social project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.