When external messages are received, they will be directly sent to the discuss menu.
Answering to these messages will send the answer to the external contact.
We can assign this messages to any record using the message actions.
Also, we can assign the sender to a partner using the followers menu and selecting the partner.

On a standard record associated to a partner with external chat, we can send messages to the external contact directly selecting the methods of the partner.
To use this, we just need to use the

It is recomended to enable chatter notification to all users that will receive messages from gateways.
