# Email tracking

This module shows email notification tracking status for any messages in mail thread (chatter). Each notified partner will have an intuitive icon just right to his name.

Table of contents

- Installation
- Configuration
- Usage
- Known issues / Roadmap
- Bug Tracker
- Credits
  - Authors
  - Contributors
  - Other credits
    - Images
  - Maintainers

# Installation

If you’re using a multi-database installation (with or without dbfilter option) where /web/databse/selector returns a list of more than one database, then you need to add `mail_tracking` addon to wide load addons list (by default, only `web` addon), setting `--load` option. For example, `--load=web,mail,mail_tracking`

# Configuration

As there can be scenarios where sending a tracking img in the email body is not desired, there is a global system parameter “mail_tracking.tracking_img_disabled” that can be set to True to remove the tracking img from all outgoing emails. Note that the Opened status will not be available in this case.

# Usage

When user sends a message in mail_thread (chatter), for instance in partner form, then an email tracking is created for each email notification. Then a status icon will appear just right to name of notified partner.

These are all available status icons:

Unknown: No email tracking info available. Maybe this notified partner has ‘Receive Inbox Notifications by Email’ == ‘Never’

Waiting: Waiting to be sent

Error: Error while sending

Sent: Sent to SMTP server configured

Delivered: Delivered to final MX server

Opened: Opened by partner

Cc: It’s a Carbon-Copy recipient. Can’t know the status so is ‘Unknown’

No Email: The partner doesn’t have a defined email

No Partner: The recipient doesn’t have a defined partner

If you want to see all tracking emails and events you can go to

- Settings > Technical > Email > Tracking emails
- Settings > Technical > Email > Tracking events

When the message generates an ‘error’ status, it will apear on discuss ‘Failed’ channel. Any view with chatter can show the failed messages too.

- Discuss

- Chatter

You can use “Failed sent messages” filter present in all views to show records with messages in failed status and that needs an user action.

- Filter

# Known issues / Roadmap

- Integrate with the core mail.notification model. A soft way would be to write a notification event along with the mail.tracking.event ones. Another way could be to merge both models and build the module features on top of it. This might imply a refactor though.

# Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

# Credits

## Authors

- Tecnativa

## Contributors

- Tecnativa:
  - Pedro M. Baeza
  - Antonio Espinosa
  - David Vidal
  - Ernesto Tejeda
  - Rafael Blasco
  - Alexandre Díaz
- Eezee-IT: * Asma Elferkhsi
- Vauxoo: * Agustín Payen Sandoval

## Other credits

### Images

- Odoo Community Association: Icon.
- Thanks to LlubNek and Openclipart for the icon.

## Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/social project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.