from odoo import api, models from odoo.tools import html2plaintext class MailTracking(models.Model): _inherit = "mail.tracking.value" @api.model def _create_tracking_values( self, initial_value, new_value, col_name, col_info, record ): try: return super()._create_tracking_values( initial_value, new_value, col_name, col_info, record ) except NotImplementedError: if col_info["type"] == "html": field = self.env["ir.model.fields"]._get(record._name, col_name) values = {"field_id": field.id} values.update( { "old_value_char": html2plaintext(initial_value) or "", "new_value_char": html2plaintext(new_value) or "", } ) return values raise