In your fetchmail configuration, you'll find a new list field `Folders to monitor`. Add your folders here in IMAP notation (usually something like `INBOX.your_folder_name.your_subfolder_name`), choose a model to attach mails to and a matching algorithm to use. Exact mailaddress ----------------- Fill in a field to search for the email address in `Field (model)`. For partners, this would be `email`. Also fill in the header field from the email to look at in `Field (email)`. If you want to match incoming mails from your customers, this would be `from`. You can also list header fields, so to match partners receiving this email, you might fill in `to,cc,bcc`. Domain of email addresses ------------------------- Match the domain of the email address(es) found in `Field (email)`. This would attach a mail to `test1@example.com` to a record with `Field (model)` set to `test2@example.com`. Given that this is a fuzzy match, you probably want to check `Use 1st match`, because otherwise nothing happens if multiple possible matches are found. Odoo standard ------------- This is stricly speaking no matching algorithm, but calls the model's standard action on new incoming mail, which is usually creating a new record.